privacy policy
ZIPZOOM NATIONAL INC. PRIVACY POLICY
zipzoom National Inc. and its affiliates are committed to the proper management
of the personal information of customers and others, and of all visitors to our
website (the Site), that we collect, use and disclose in the course of our business.
In providing services to customers, we have an obligation to maintain the confidentiality
of information that we receive with that relationship. The practices set out in
this privacy policy (the “Policy”) seek to balance the individual’s right to the
privacy of his or her personal information and zipzoom’s need to collect, use or
disclose personal information for legitimate business purposes, including connecting
merchants of goods and services with potential buyers, which is the very purpose
of the existence of the Site. Controlling the collection, use and disclosure of
personal information is an ongoing process. We will continue to review our personal
information management practices and improve them as necessary to better protect
the privacy of individuals and as we find better ways to be of service to everyone
who uses our Site. What Is Personal Information? Personal information means any
information about or that can be used to identify you as an individual, the goods
or services about which you contacted zipzoom, your user registration information
with us and any other information that you choose to provide to zipzoom. In most
circumstances, personal information does not include most information that might
appear on a business card or information that is available in public records, nor
does it include corporate information such as your business address or telephone
number in your capacity as an employee of an organization. We follow 10 principles
when collecting, using and disclosing your personal information:
1. We are accountable for personal information under our control.
2. The purpose for collecting personal information is identified at or before the
time it is collected. (In this case, it includes the purpose of allowing merchants
of specific goods or services in which buyers have expressed an interest to quote
prices and delivery of those goods and services to such buyers.)
3. Other than for connecting buyers to merchants and merchants to buyers related
to goods or services in which buyers have first expressed an interest, we will obtain
consent before collecting, using or disclosing anyone’s personal information, except
where otherwise permitted or required by law.
4. We limit the personal information we collect to that which is necessary for us
to conduct business and carry out the instructions of our customers.
5. The personal information we collect is only used, disclosed or retained for its
original intended purpose (unless you provide your consent to a different use or
disclosure) and we retain it only as long as necessary for that purpose.
6. We take care to ensure that the information we have is accurate.
7. We safeguard the privacy of your personal information through security measures.
8. We are open with you about our policies and practices related to managing personal
information and welcome inquiries about our management practices.
9. Upon your request, we will inform you about what personal information we have
concerning you, subject to any limitations imposed by law.
10. We address your concerns about privacy. If you have questions or concerns regarding
your privacy or this Policy please contact us as described below.
Your Consent
By providing us with your personal information, you consent to the collection, use
and disclosure of that information as described in this Policy. We will not, as
a condition of supplying a product or service, require you to consent to the collection,
use or disclosure of your personal information beyond that required to enable us
to provide the products or services you have requested. The form of the consent
that we will seek before collecting, using or disclosing personal information may
vary depending upon the circumstances and the type of information, and includes
implied consent and opt-out consent. We will consider the sensitivity of the information
and your reasonable expectations in determining how consent must be given. You may
refuse to give personal information and may, subject to legal or contractual restrictions
and reasonable notice, withdraw consent at any time to the continued use and disclosure
of personal information previously collected. The period of reasonable notice will
vary depending on the nature of the information and its purpose to zipzoom. You
should be aware that if you withdraw your consent, zipzoom may not be able to provide
you with its services.
Collection of Personal Information
We will not collect personal information indiscriminately. We will limit the amount
and the type of information we collect to that necessary to fulfill the purposes
we have identified to you, or as otherwise permitted or required by law. We may
also collect information about your business and business interests or your personal
interests to better serve you and foster our relationship. We collect and use personal
information (i) to determine whether we can provide services to you, (ii) to offer
and provide services to you and to communicate with you about our services, (iii)
to administer our customer records and to bill for our services, (iv) to fulfill
our legal and business obligations, and (v) as permitted or required by law or for
purposes for which you otherwise provide your consent. When possible, we will collect
personal information from you directly.
Internet Server Provider
Certain other information may be collected on the Site through various technologies,
described below, without your actively providing the information. Our website is
hosted on servers shared with an Internet service provider (ISP). Any personal information
collected on our behalf by the ISP, such as server log data (see below), is managed
in accordance with this Policy and is protected by applicable law. Certain information
about Internet users’ traffic patterns is passively and automatically collected
and linked to users’ Internet Protocol (“IP”) addresses. These unique IP addresses
are assigned to all Web users by their ISPs, and are automatically logged by Internet
servers. While the IP address itself does not identify an individual, it may, in
appropriate circumstances such as an investigation of a security breach, be used
with the cooperation of the ISP to locate and identify an individual using the website.
Server Logs
In the normal course of establishing and maintaining Internet connections, our servers
automatically log information about visits to our website. Server logs record statistical
information, such as a visitor’s IP address and type of operating system, the time
and duration of visit and Web pages requested. The server logs also identify categories
of visitors by items such as domain and browser type. These statistics are reported
in aggregate form to us and are used to improve our website and ensure that it provides
the optimal online experience for visitors. We do not link server log information
to any other data in a way that would enable us to identify individual visitors,
except for security purposes, as discussed above.
Cookies
Like many other websites, our Site makes use of “per session” cookie technology.
Per session cookies are small text files that contain a unique identification number
that is automatically deposited on a visitor’s computer. These cookies track information
during an open session and are stored only temporarily in your computer’s memory.
This information helps us determine the total number of visitors to the Site on
an ongoing basis and the types of Internet browsers (e.g., Netscape Navigator, Internet
Explorer, Google Chrome, Mozilla) and operating systems (e.g., Windows or Macintosh)
that our visitors use. We use this information to facilitate and enhance your online
visits. We do not cross-reference this information with any type of personal information
that is voluntarily offered through the Site. The use of cookie technology is common
on the Internet, and many Internet browsers are initially set to accept cookies
automatically. If you would prefer not to accept cookies, you can set your Internet
browser to notify you when your computer is receiving a cookie or to refuse cookies
automatically. To readjust your Internet browser’s cookie options, please refer
to the instruction documentation of your particular browser or seek online assistance.
Use of Personal Information
We use personal information only as described in this Policy or as otherwise permitted
or required by law. Before your personal information is used or disclosed for a
new purpose, we will ask for your consent unless use or disclosure without your
consent in the circumstances is otherwise permitted or required by law. zipzoom
generally uses personal information about customers for the provision of services,
including obtaining and carrying out customer instructions, reporting and communicating
with customers, billing and accounting, and protecting against fraud, illegal activities
or error. zipzoom may also use your personal information to send you newsletters
about our services or about things that we think would interest you. We regularly
distribute customer memos, bulletins, articles and other publications to people
on our mailing lists, who can elect to receive materials on one or more subject
matters. At any time, you may change your preferences and mailing option (regular
mail or email), or unsubscribe from our mailing lists. If you send personal information
through our Site, we will use it to assess website use and traffic, and to respond
to your feedback, questions and comments.
Disclosure of Personal Information
We disclose personal information only as described in this Policy or as otherwise
permitted or required by law. We may disclose personal information to service providers,
inside or outside Canada, retained by zipzoom to assist us with marketing or other
services, including technical support and e-mailing. We limit the service provider’s
right to use the personal information only for the services it provides to us and
we require the service provider to maintain the confidentiality of the personal
information and to take steps to protect the security of the personal information
we give it where you have instructed us to disclose your personal information to
a third party for a designated purpose. We may disclose personal information to
anyone whom we reasonably believe is your agent, to our insurers and to regulatory
agencies in connection with regulatory or other activities relating to the obligations
of zipzoom and its responsibilities as a service provider, and to third party or
parties, where you consent or where such disclosure is required or permitted by
law. Your personal information may be accessed or stored in Canada or another jurisdiction,
and will be subject to the laws of that jurisdiction.
Retention of Personal Information
zipzoom will retain information, including personal information, for as long as
it is needed for the purposes for which it was collected. For example, if you send
us personal information electronically to apply for employment with zipzoom, we
will retain your personal information for a reasonable period to permit future consideration
for employment. zipzoom may also be subject to legislative requirements regarding
the retention of certain types of information.
Protection of Personal Information
We use standard safeguards to protect the security of personal information in our
possession, including physical, organizational and technological measures.
Your Access to Your Personal Information
You can ask to view your personal information by writing to the Privacy Compliance
Officer, whose address and link are provided at the end of this Policy. You can
request that corrections be made where you can show that the information we possess
is inaccurate. Please note that under certain circumstances, you may not be permitted
to view your records, for example, where the disclosure of your records would cause
security, legal or confidentiality concerns.
Links to Other Websites
The Site may contain links to other websites. While we try to link only to websites
that share our standards and respect for privacy, we are not responsible for the
content or privacy practices of other websites. We strongly encourage all Site visitors
to review the privacy statements and policies of all external websites.
Changes to This Policy
We may amend this Policy at any time. We will post the Policy as amended on our
Site and will take reasonable steps to inform you of any amendments. We will obtain
the necessary consents required under applicable privacy laws if we seek to collect,
use or disclose your personal information for purposes other than those to which
consent has been obtained unless otherwise required or permitted by law.
More Information About zipzoom’s Privacy Practices
Please contact zipzoom’s Privacy Compliance Officer with any questions or concerns
you have about this Policy or zipzoom’s handling of your personal information. We
will investigate and respond to your concerns.
zipzoom National Privacy Compliance Officer
9th Floor – 1100 de La Gauchetiere Street West, Montreal, QC, Canada H3B 2S2